Please find below a reminder of Metro Bank system transformation that can be shared with your members, advisers, partners and internal teams.
To help your advisers plan, we wanted to remind you that our mortgage platform is being enhanced from 5.30pm on Thursday 13 July to 9am on Tuesday 18 July.
So what does this mean?
Whilst we work on delivering these significant improvements, the platform will not be available for the following:
- Resetting your password
- Case updates
- Uploading documents
- Submitting new AIPs
- Progressing applications or
- Completing a product switch
Please note, all applications and new registrations submitted during this time will not be progressed/processed and therefore may impact timescales. We appreciate your patience and understanding.
However, if you have a new enquiry, please get in touch with your local Business Development Manager or call our Broker helpdesk on 020 3427 1019.
What happens next?
When your advisers login to the mortgage portal at 9am on Tuesday 18th July, advisers will need to change your password, set a memorable word and a reminder of what that memorable word is. All applications that had not passed full mortgage application stage will revert to “AIP in Progress” and advisers will need to progress them to obtain a new AIP decision.
Contact us
Get in touch with your local Business Development Manager; they would love to hear from you. Find your nearest BDM here.
Or call our Broker helpdesk on 020 3427 1019.
For use by FCA authorised intermediaries only