Consumer Duty – updated product information sheets
As part of our obligations set out by the FCA under Consumer Duty, we put the needs of our customers first, making sure our products and services are easy to understand, and that they’re accessible for all.
We regularly review our products and services to ensure they continue to offer fair value and have recently updated our product information sheets to ensure you’re in a position to meet your requirements under the Duty too.
You’ll find links to these below:
Mortgage Product Information Sheets
We’ve updated our information sheet for each of our products. You can click on the links below and download them from our website:
► Standard mortgages
► Standard level 2 mortgage
► Standard level 3 mortgage
► High loan to value mortgages
► Buy to let mortgages
Consumer Duty Guide
You can download our guide for information on the Consumer Duty Principle and the cross-cutting rules financial firms are expected to follow