We want all our customers to have the best possible experience when interacting with us, so we’ve developed our new Helping Hand online form.
Accessible from our customer website, this enables your client’s to tell us quickly, easily, and discreetly, of any communication or accessibility needs they’d like us to be aware of when interacting with them about their Zurich Life protection policy.
From requesting documents in an alternative format, to access to a range of interpreting services like RELAY or SignLive, our new form is designed to help your clients do insurance, their way.
And since there’s no pre-set formula or boxes to tick, it provides the flexibility for customers to tell us in their own words what support they need, so we can do our best to make sure they always receive a great experience.
What’s more, all our online forms offer the additional overlay of live chat support too, meaning we’re always on hand, whenever your client’s need us, whatever channel they choose.