Since launching MSO, Coventry for intermediaries have been busy making improvements to its capabilities. And from today, all new customer (residential and BTL) mortgage business should be submitted through the platform.
This means brokers should no longer submit new cases using the ‘existing customer business’ system
If they do, it’ll be cancelled and need to be uploaded again to MSO.
Brokers should now use MSO for:
✅ All residential new business
✅ All BTL new business
✅ All like for like product transfers (excluding portfolio landlords)
Intermediary support: 0800 121 7788