We’ve made a few updates to reduce admin for both you and your clients.
What’s Changed:
Proof of Residency Reduced to 1 Year
- If a customer fails Electronic ID and isn’t on the Voters Roll, we’ll now only need 1 year of proof of residency — no longer 3. This should help cut down on the documents you need to request.
Updated Affordability Values
- We’ve refreshed our affordability model using the latest data to keep our assessments up to date*. *Note: stress mortgage values remain unchanged.
Case Submission Form No Longer Required
- You no longer need to submit a separate case submission form — removing an extra step from the process.
Streamlined ‘Speak With’ Script
- The initial call that we have with customers has been simplified to focus on key information, reducing call times and making the process smoother for everyone.
What This Means for You:
- Less paperwork to collect and send
- Faster submissions and simpler admin
- A more straightforward journey for your clients
These updates simplify the process and make it easier for you to progress applications more efficiently.