We’re introducing our new customer support hub…
Did you know almost half (49%) of UK adults show at least one sign of vulnerability? Research by MorganAsh found just that, highlighting how vital it is to understand customer vulnerability – and how we as intermediaries and lenders can better support customers in vulnerable circumstances.
Vulnerability can arise at any time. That’s why we’re committed to helping you support your customers in ways that meet their individual needs.
We’ve developed a dedicated customer support hub with practical guidance and resources to help you provide tailored support to achieve the best outcomes. The hub includes:
- FCA guidance on vulnerable customers
- Ways Hodge supports both new and existing customers
- Contact for specialist organisations offering support and advice
Visit our customer support hub >>
Emma Graham, our business development director, said:
“Vulnerability isn’t defined by age – it’s shaped by individual circumstances. Like you, we’re committed to adapting our services to support customers in achieving good outcomes, whatever their situation.
Our hub shows how we can tailor support and guide your customers to trusted information and charities during difficult times.”
If you’d like to find out more, please get in touch with the team.