You will have seen from our recent updates that we are continuing to do all we can to improve the process for our Broker partners, and customers. As part of that work, we have been looking at how we settle existing debts from our loan.
- In keeping with the market, we do require:
- Customer’s Account Numbers, Payee Names and Balances to clear.
- Faster Payment evidence of where to send the money to.
- Where possible, please provide this information on the Use of Funds form when you submit the case. If you don’t have it, please submit the case with this to follow.
- If there is still a couple of items outstanding at the end, we can ask the client to confirm on the Security Call prior to offer. Or if you have on file, you can call or email us with the information.
- If you are asking us to collect the information on the Security Call, please ask the Client to have to it ready to give us (we’ve had a couple of cases recently where the client didn’t know and was unhappy with being asked for the information).
One of the other things we do is a bank check to verify the customers bank details online, prior to transferring any remaining funds to them.
On occasion, they do not pass the online check, and we need to ask you to provide proof of bank account. If that happens, please feel free to provide just the top section showing the clients name and bank details. We certainly don’t need a full page or a full month’s statement.
As always, if you have any questions, please don’t hesitate to give me a call.