COMPLIANCE UPDATES

  Halifax announce 1% limit on broker fees It has been nearly a year since the FCA launched Consumer Duty and whilst all lenders have looked closely at broker fees, they are now starting to put firm rules in place on what they deem acceptable. Halifax has announced that from the 1st of June 2024, […]

So, what do we mean by staged income, or even inflated income, and are these both types of fraud? Staged income is the process of falsely presenting a job that doesn’t exist. This could be by creating fake payslips to make it look like someone has a job that doesn’t exist or amending bank statements

We appreciate, as an adviser, you are aware that an essential part of your ongoing requirements for your annual fit and proper test, is to remain on track with completing your annual CPD. As we reach the end of Q1, we’ve started to review individual YTD CPD totals.  This is to check your status to

Do you have a Protection conversation with every customer? Since we started using Elevation for customer feedback, we have been given a lot more information and insight into the customer journey. Some of the key highlights on the Elevate reports are the questions around protection. This has highlighted a number of clients that would have

The Case Management team helps hundreds of cases progress, and they know all the tricks that can help your case complete quickly and with fewer declines. So, what are these tips? How to avoid delays The biggest cause of delays that we see is OMS not being completed in full. This causes the team to

  With Mortgage Fraud a constant threat, we wanted to share some of the trends our Compliance team has seen recently. Employment Fraud A common type of employment fraud we have seen in the industry is inflated salaries whilst working for a family business, this is something that lenders look very closely at. This is

Nothing makes Compliance happier than telling someone that they have passed their file check. However, this isn’t always the case, but there are things advisers can do before they submit their case for checking that will significantly increase the chances of getting GREEN. Some of the most common reasons that prevented cases from being graded

As part of our ongoing commitment to regulatory compliance, we would like to bring your attention to the upcoming Annual Financial Data Request mandated by the Financial Conduct Authority (FCA). For those who have been affiliated with Connect for over a year, you may recall receiving a similar form last year. The FCA requires the

The next batch of emails will shortly be going to your completed mortgage customers from Elevation. As a reminder, these emails will be as if you had sent them, but will be sent automatically for you from the Elevation system. You should by now have received your login details directly from Elevation, and you will

Some of you have mentioned you have noticed the feedback request emails that are now being sent to your customers on your behalf by the Elevate system from VouchedFor. You should have received your login details directly from Elevate, and you will receive an email whenever a customer completes feedback so you can review it.