Some of you have mentioned you have noticed the feedback request emails that are now being sent to your customers on your behalf by the Elevate system from VouchedFor. You should have received your login details directly from Elevate, and you will receive an email whenever a customer completes feedback so you can review it. […]
Elevate/VouchedFor update Read More »
Referral Partners We’re delighted to remind you about our carefully vetted network of partners, to whom you can confidently refer business that falls outside your scope of permissions or expertise. These partners have met our exacting due diligence standards to ensure your clients will be treated fairly, and their fees are fully aligned with the
To assist you in meeting the requirements of The Consumer Duty, we have created a new tab on a client record in OMS called ‘Consumer Duty’. This tab should be treated as an ‘aide memoir’ of the principles of The Consumer Duty and the areas that advisers need to consider in all their dealings with
New Consumer Duty Tab on OMS Read More »
You may have heard a lot about lender and provider fair value statements, some lenders may also have sent those to you, and you are wondering what you need to do with them. You will be pleased to hear that it is the responsibility of the Network to review these for the lenders we have
Lender and Provider Fair Value Read More »
We are just a few weeks from the final implementation date for Consumer Duty. Over the next few weeks, I will be sending you regular Consumer Duty emails, like this one, covering some of the updates the Network has made in readiness for meeting the Consumer Duty. The Duty introduces new rules and guidance to
Consumer Duty Countdown – Connect Network Policy on Charging Fees Read More »
To improve our compliance process and to allow cases to progress quicker, we have decided that for advisers working towards CAS status, we no longer require cases to be submitted to Compliance for Pre-DIP checks. Compliance will instead check cases at the pre-application stage for those who have not yet received Competent Adviser Status (CAS).
Overhaul of Regulated DIP Checks & Compliance Checking Process Read More »
Unfortunately, we have seen an alarming increase in mortgage fraud recently, particularly relating to income fraud. A number of cases have been presented that advisers may have prevented with better due diligence. Staged income is one area we have seen an increase. For example, a customer has got a recent wage rise which is quite
Protect Your Business From An Alarming Increase In Mortgage Fraud Read More »
In order to help combat financial crime and to reduce the number of fraudulent applications HSBC has seen in the industry lately, we have agreed with them to make their fraud training webinars, which are being hosted just for Connect IFA advisers, mandatory for all staff with agencies with HSBC. Whilst being mandatory for advisers, this
MANDATORY HSBC FRAUD TRAINING FOR ALL HSBC AGENCY HOLDERS Read More »
Since joining Connect, I have been thinking about how we can improve on what we do currently within the Compliance department to further support our Network of AR’s. I have been looking at the Broker journey from training to achieving Competent Adviser Status (CAS) and have decided that we can do things a little differently
Compliance at Connect is Changing Read More »
I am pleased to introduce everyone to Alan Baldwin, who has joined Connect as our new Director of Compliance. Alan has many years of experience in compliance, holding senior positions at both lenders and brokerages and is an excellent addition to the Connect leadership team at a time when compliance matters have never been higher
New Connect Compliance Director and Lender Audits Read More »
