Paymentshield have focused solely on distributing insurance through partners for nearly 30 years, giving us an exceptional understanding of how to deliver solutions that enable the firms we work with to successfully embed general insurance into their business and build a profitable income stream.
We offer a range of quality insurance products which are underpinned by the strength of our insurer panel and provide the perfect foundation to grow your general insurance business.
However, the heart of our proposition is our unique technology which is designed to enhance and support your GI business. In particular, our referral solution can help you realise your business ambitions; whether you want to boost your profitability, increase customer loyalty or simply believe in offering your clients the best possible protection for their home. If you aren’t currently talking to your clients about GI, then the chances are someone else is.
REFER & PROTECT
Our referral service makes it quick and easy to arrange a discussion about Home or Landlord’s insurance to every client that might need it.
We’re able to offer your clients advice on your behalf ensuring those customers receive full continuity of service following the advice they received during the mortgage process. Plus, by allowing us to speak to your client on your behalf, your time is freed up to focus on other services.
As soon as your client is referred to Paymentshield you’ll be able to track their journey from start to finish so you have full transparency of progress and the ultimate outcome.
OUR RELATIONSHIP
We understand the importance of listening to your needs and those of your clients. We listened and enhanced our products; we listened and introduced new features and benefits to our proposition; we listened and added new insurers; we listened and enhanced our quote and buy system; we listened and introduced a transparent referral solution.
What’s more, our people are trained to listen, especially our team of national account managers, field-based key account managers and telephone business development managers.
Their job is to get to know you and your business and help you make the most of the products and services we offer. You’ll find our dedicated business development managers possess a wealth of experience in financial services and are always on hand to help generate ideas and share best practice.
OUR HOME AND LANDLORDS INSURANCE
Home Insurance
Our 5 Star Defaqto rated Home Insurance is underwritten by a panel of Insurers meaning you can offer your clients a range of quotations via our multi-provider results screen.
Now you can feel even more confident striking up a conversation about GI thanks to our refreshed Home Insurance product which offers even more protection for your clients:
- Standard Buildings Insurance cover up to £1,000,000
- Trace and excess limit of £10,000
- Endorsements to improve quotability
- Maximum no claims discount of nine years
- New build quote validity period of up to 180-days
We offer a range of optional extras with our Home Insurance including:
Home emergency cover – 24-hour access to approved tradespeople for when a home emergency arises. Call out charges and parts & labour costs are covered up to a maximum value of £1,000.
Legal expenses cover – Our family legal protection offers you legal cover of up to £100,000 for a range of unforeseen circumstances such as employment law, property disputes and personal injury.
Accidental damage cover – Protection for accidental mishaps which can be added to both Buildings and Contents Insurance.
Personal possessions cover – Cover for accidental loss or damage to items usually worn or carried, like jewellery or mobile phones both in the UK and abroad up to £30,000.
Find out more about Paymentshield Home Insurance
Landlord’s Insurance
Paymentshield Landlord’s Insurance gives your clients a range of features such as alternative accommodation for their tenants and new for old replacement as standard. The policy can also be tailored to suit your client’s individual needs with a range of optional extras, ensuring their investment is properly protected. It offers:
- Standard Landlord’s Buildings Insurance of up to £1,000,000
- Up to £2,000,000 property owners’ liability cover
- Cover for malicious damage caused by a tenant as standard
- Up to £500 of cover for contents in the garden or open grounds of the insured property
- Cover of up to £1,000 for loss of theft of keys
There’s also a range of optional extras available to landlords including:
Accidental damage for buildings & contents – Protection for the landords building and contents from unexpected mishaps.
Landlord’s emergency support –Landlord’s emergency cover provides a 24-hour service with access to approved tradesmen to resolve a range of emergencies. For example, it can help if the tenants found themselves completely locked out of the property, or after a complete failure of the heating or electrics in the property.
Legal expenses for landlords – Our legal expenses cover has been designed to protect landlords during legal disputes arising from renting out the property, such as property disputes, tenant eviction, and tax protection.
Rent protection –Rent protection is there to make sure you don’t experience a loss of income if your tenant stops paying the rent.
Find out more about Paymentshield Landlords Insurance
ADVISER SUPPORT RESOURCES
An extensive range of tools to support your general insurance conversations are available from the Paymentshield website www.paymentshieldadvisers.co.uk/toolkit
Resources include customer leaflets, guides, and case studies, which are all available to order or download.
There’s also a selection of some of our most popular materials which can be co-branded with your details and then shared with your clients www.paymentshield.co.uk/advisers/tools-and-support/brand-your-documents.
You can test and grow your GI and Paymentshield knowledge on GI Academy. A free training site filled with expertly crafted materials, aimed to help you have the most productive conversations with your clients www.gi-academy.co.uk.
In addition, our sales team are on hand to support you every step of the way. We’re proud of our focus on support and the extensive experience of our sales team.
CUSTOMER SERVICE
Paymentshield insurance is designed to give maximum confidence to your clients. We offer customers a variety of ways to get in touch with us, including webchat, email and phone via our large UK call centre, as well as offering additional support to those who may need it.
We’re also currently rated as ‘excellent’ by Trustpilot users with a score of 4.9 out of 5 stars (based on 7,638 reviews of all products as of October 2025) so your clients can have confidence in the service they’ll receive.