I hope you and your team are well. I’m writing to let you know about an upcoming change to your Connect membership fee.
We have worked hard to keep membership costs stable for many years, and they have remained unchanged for quite some time. However, we have been experiencing rising FCA and regulatory compliance costs and other rising costs particularly around staff and resourcing. To ensure we can continue to deliver the high level of support and compliance oversight you expect from us, we must increase the monthly fee by £25 per firm from the 1st September 2025 onwards.
We want to reassure you that this decision has not been taken lightly. Our team has absorbed escalating costs for as long as possible, and we have only implemented this change after careful consideration. Our commitment to providing you with exceptional service remains unchanged, and your membership still includes a wide range of valuable benefits, including some of our new benefits such as:
- Full Access to One Mortgage System (OMS) with new integrations such as automated and AI due diligence, client credit checks and client communication tools such as email and texts.
- Research and placement hotline with enhanced commissions when using the packaging team such as our packaging bonus.
- Direct Access to bridging lenders with enhanced commissions for Bridging Experts and direct access to commercial lenders for our commercial specialists and enhanced commissions for our Commercial Experts
- Marketing support via our Connect Experts programme driving free qualified mortgage leads booked straight into your diary.
- Complimentary trade body membership to both AMI (Association of Mortgage Intermediaries) and FIBA (The Finance Intermediary and Broker Association) giving you free access to all their support and resources.
- Recruitment assistance To help you grow your team by matching you with advisers looking for roles in the industry.
- Comprehensive training Full skills and product knowledge training sessions repeated monthly, to help you to train your new advisers and you your teams can attend as frequently as you wish.
- NEW DYA Improvements We will no longer require new experienced advisers to use Case Management for their first BTL or Residential cases, effectively granting DYA status from day one – more detail here
There are no other changes to the other fee categories set out in your contract and advisers continue to have flexibility in selecting product options and the ability to increase the commission share by moving through the volume thresholds.
We remain fully committed to helping you grow your business and deliver the best outcomes for your clients. If you have any questions about the new fee structure or would like to discuss your membership in more detail, please don’t hesitate to contact our team.
Thank you for your continued partnership.
If you have any questions, email the Member Support Team membersupport@connectmortgages.co.uk
or chat to your Business Relationships Manger