Building Existing Customer Relationships

COVID-19 Support for your clients

In summary, there are still some areas that you can still assist your clients with during the current COVID-19 market conditions. They include: Rate switches, no valuation required Lower LTVs for remortgages and purchases – where the lender can use an AVM Business loans, to help those who do not qualify for the Government-backed loans […]

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What is an AVM?

AVM stands for Automatic Valuation Model and is also sometimes referred to as a Desktop Valuation.  AVM’s are computer-driven mathematical formulas that use basic property characteristics, local market information, and price trends to arrive at the estimated value or value range of a property and also if applicable, its potential rental income. Lenders will consider

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Rate Switches V Re-Mortgages

When your client reaches the end of the term for their mortgage rate, they will be looking to you to provide guidance on whether it is financially better for them to re-mortgage to a new lender or stay with the existing lender and just switch rate. It is important to note, that you are providing

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Proactive Client Contact

Keeping in contact with a client should be an important part of your client retention strategy. The FCA outlined that during their research, a large percentage of clients could not remember who arranged their original mortgage for them just 2 years later when their deal came to an end.* Lloyds Bank Group has confirmed that

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Obtaining Personal Recommendations

New leads from your existing clients It’s a competitive world out there so it’s important to keep front of mind with your existing customers. In the desire to build your business and generate new leads, it’s all too easy to forget the most obvious source – your existing clients. You’ve, no doubt, done a fantastic

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Customer Retention

How to win-back customers and keep them for good Not every business is perfect at keeping their customers, which is why they invest in win-back strategies and initiatives to keep them coming back again and again. Customers come first Brokers are building trust and spending time on developing valued relationships before they even get to

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