Lesson Category: Core General

General Company Policies

This particular lesson will help those new to Connect in the first instance understand more about the requirements and policies of being a part of the Connect team.  

Customer Service and Treating Customers Fairly

Delivering customer service is key whatever your role is within a company. This course will help you to understand some of the key drivers of customer dissatisfaction and how to manage them. Quote:     “The best referrals can come from an unhappy customer turned into a fan”  

Basic Mortgage Understanding

This lesson is aimed and those who are new to the mortgage market, or have limited knowledge of mortgages, an is designed to ensure that all of the team at Connect have a basic minimum level of mortgage knowledge. The information in the first part of the lesson has been obtained from the government-funded website …

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