Lesson Tag: Internal - Core

Fraud and Risk Checks

The mortgage market occasionally is targeted by applicants who are not fully transparent with their circumstances in order to secure a mortgage. For example, they may wish to hide a previous address that they occupied because they had past credit issues, and do not want this to affect their new mortgage application. This type of …

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One Mortgage System (OMS) is the Client Relationship Management (CRM) system used by Connect. OMS tracks the relationship with the client from the first enquiry through to completion of the mortgage and also highlights future review dates for that mortgage. It is a complex system that can perform many functions throughout the application. The following …

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BOX is the company cloud storage system. BOX has a wide range of uses across the company which include document template storage, holiday records, company manuals and meeting records. This lesson will help you understand the basics of using BOX at Connect.  


GMAIL is the email client that is used by Connect for all email communications. It is an online email account, which means the account can be accessed from any computer providing you have the access details. It is also possible to set up a mobile phone with access to your email account. It is important that …

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FCA Permissions

When providing advice a mortgage adviser is required to have permission from the FCA to provide advice for certain product types such as residential mortgages. However, not all the products offered by Connect need a permission to advise from the FCA. This lesson will help you understand the FCA advice permission requirements.

Data Protection (GDPR)

In addition to regulation from the Financial Conduct Authority, there are other regulations that Mortgage Advisers must adhere to.  Data Protection is regulated by the Information Commissioners Office – ICO for short. This lesson will help you understand these regulations and the importance of keeping clients data safe and secure.  

Money Laundering

Anti-money laundering (AML) is a term mainly used in the financial and legal industries to describe the legal controls that require financial institutions and other regulated entities to prevent, detect, and report money laundering activities. This lesson will help you to understand the rules and the measures that are required to protect yourself and the company from this risk.


If a customer complains about the advice, service or sale made by a mortgage company, there are rules and requirements that authorised advisers are required to follow. This lesson will help you to understand those requirements.  

General Company Policies

This particular lesson will help those new to Connect in the first instance understand more about the requirements and policies of being a part of the Connect team.