Member Support and Placement
Due to the increased demand for support, we have decided to separate the two functions within the help desk. We now have new Member Support and Placement phone lines and email inboxes to provide dedicated support for our Appointed Representatives (AR).
These dedicated channels will support our AR’s in a range of areas, which are explained below along with the contact details
The Member Support team will be here to support AR’s system related queries for One Mortgage System (OMS), Learning Management System (LMS), 27 Tec, Smarter Criteria as well as protection systems such as iPipeline, SolutionBuilder, Assureweb, UnderwriteMe, and any other similar non-case-related matters
The Member Support line will also provide any support such as updates on an application or adding new Advisers and/or Admin staff to your company.
Telephone – 01708 973224
The Placement & Packaging team will support you with your case-related queries, providing support in placing cases and packaging for your complex cases. The team will work closely with the Business Relationship Managers with the collective aim of helping you get more cases completed.
Telephone – 01708 676135
Email – firstname.lastname@example.org