“What about pipeline quotations?
For any Paymentshield Home Insurance quotes currently in Adviser Hub, here are the dates to be aware of:
All existing Home Insurance quotations and pending policies will expire on midnight 30 April, if not submitted by this date. Please check with any impacted clients in good time to see if they want to proceed with the policy.
Once the quote has expired, if a client wants to proceed with their application for a Paymentshield policy, advisers will need to go into Adviser Hub and re-quote on the new policy.
If you need to make any amends to your client’s policy from Monday 19th February, such as increased policy limits, purchasing any optional extras or adding on any specified items, then you will need to re-quote on the updated Paymentshield Home Insurance policy.
What will happen to existing customers at renewal?
Current Paymentshield policyholders as they approach their renewal period will automatically receive a Table of Changes within their renewal pack and will be provided with guidance on how to download a copy of the new Policy Booklet from the Paymentshield website.
If the policyholder has opted into automatic renewal, then they don’t need to do anything other than familiarising themselves with the updates to their policy.
For those policyholders who haven’t opted into automatic renewal of their Home Insurance policy, they’ll still receive notification of all the exciting changes and improvements but, in line with their current policy preferences, they’ll need to contact us to renew.
Please visit our new Home Insurance landing page for more information.”