Jake Syms

Treating vulnerable customers fairly plus four new questions to be completed in OMS on vunerability.

The FCA expect firms to treat customers fairly, and to exercise particular care with vulnerable consumers. When consumers are in vulnerable circumstances, it may affect the way that they engage with financial services. In order to identify vulnerable customers, four questions have been added to the Applicant(s) details on OMS which must be completed.

Treating vulnerable customers fairly plus four new questions to be completed in OMS on vunerability. Read More »