Q4 has seen a considerable increase in prevented fraud volumes in comparison to the rest of the year. The Stamp Duty holiday has certainly driven an increase in application volumes for FTB and home movers. It is these types of application that tend to lead to more staged income due to clients looking to secure a purchase.

The FCA expect firms to treat customers fairly, and to exercise particular care with vulnerable consumers. When consumers are in vulnerable circumstances, it may affect the way that they engage with financial services. In order to identify vulnerable customers, four questions have been added to the Applicant(s) details on OMS which must be completed.